Customer Service Specialist
West Chester, OH West Chester, OH Full-time Full-time $20 - $21 an hour $20 - $21 an hour 11 days ago 11 days ago 11 days ago This is an ON-SITE role.
Customer Service Specialist Position Overview:
The position is a critical part of our delivering on our promise of a 5-star experience.
This position schedules technicians by geographic territory with an eye toward efficiency to ensure resources are being most effectively utilized and routes are continually optimized.
The Customer Service Specialist also works with customers on multiple different levels from setting up appointments to performing customer surveys.
A key area of this role is reputation management and obtaining positive reviews on a variety of sites, like Google, BBB and Angie's List.
Customer Service Specialist Key
Responsibilities:
Scheduling technician's service calls by geographic territory utilizing online tools and programs.
Entering job and customer information in our database.
Answering a variety of customer inquiries and assisting them with a variety of requests in a friendly, helpful and confident manner.
Surveying customers, listening and disseminating important feedback, and recording their responses.
Performing customer surveys and securing online reviews.
Updating customers on project status timeframes.
Handling a variety of administrative duties such as filing, faxing, completing forms/paperwork Work with customers in regard to scheduling their scope review Handling requests for warranty services in a timely and efficient manner.
Customer Service Specialist - Required Skills and Abilities:
Adaptability and flexibility to work effectively in a fast-paced environment with ability to coordinate several activities simultaneously.
Sound decision-making and problem-solving abilities; decisiveness when needing to select among alternative courses of action.
Customer-service oriented with good interpersonal skills Professional verbal and written communication skills for interaction with a variety of people inside and outside the organization.
Positive, upbeat attitude regarding customer care.
Ability to perform well under pressure and effectively handle customer concerns.
Highly organized with strong ability to think and act systematically.
Keen attention to detail.
Strong technical skills and proficiency with online services, databases and systems.
Customer Service Specialist Position
Qualifications:
High School Graduate Minimum of 3 years of Customer Service experience Proficient in Microsoft Office Suite (Outlook, Word, Excel) and CRM (Customer Relationship Management) Systems, with the ability to learn additional computer software systems.
Salesforce Experience a plus Construction, remodeling or home services industry experience, highly desired Improveit! Home Remodeling is committed to supporting the success of the Service and Scheduling Coordinator with the following
Benefits:
Highly Competitive Compensation Medical and Dental Insurance Options 401k Retirement Saving Plan Personal Days Upbeat, Positive Work Environment Career Advancement Options Contests and Fun Culture Initiatives Brand New Offices Entrepreneurial Growth-Oriented Workplace Advanced Technology Tools Focus on Work-Life Balance Strong Commitment to Marketing Excellence Across Organization Stability of a 33-yr old Company with the fuel of a rocket ship! About Us Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio.
Markets served include Columbus, Dayton, Cincinnati, Louisville, Lexington, and Southern Indiana.
We specialize in replacement windows, bathroom remodeling and kitchen transformations.
BBB-Accredited and 24-time Consumers' Choice Awards Winners, we've completed over 60,000 jobs with about one in four of those being for a repeat customer.
We foster a culture focused on winning and our passion is deeply rooted in continuous improvement.
We seek leaders who are interested in developing leaders.
For us, Improveit is more than a name - it's an attitude that governs all that we do for our staff, our customers, and our communities.
We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence.
If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you.
If the idea of helping our organization grow in our Customer Service Excellence and helping an incredible Company reach even greater heights sounds like music to your ears, we invite you to apply today.
dM5rjlv0zA Job Type:
Full-time Pay:
$20.
00 - $21.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Specialist Position Overview:
The position is a critical part of our delivering on our promise of a 5-star experience.
This position schedules technicians by geographic territory with an eye toward efficiency to ensure resources are being most effectively utilized and routes are continually optimized.
The Customer Service Specialist also works with customers on multiple different levels from setting up appointments to performing customer surveys.
A key area of this role is reputation management and obtaining positive reviews on a variety of sites, like Google, BBB and Angie's List.
Customer Service Specialist Key
Responsibilities:
Scheduling technician's service calls by geographic territory utilizing online tools and programs.
Entering job and customer information in our database.
Answering a variety of customer inquiries and assisting them with a variety of requests in a friendly, helpful and confident manner.
Surveying customers, listening and disseminating important feedback, and recording their responses.
Performing customer surveys and securing online reviews.
Updating customers on project status timeframes.
Handling a variety of administrative duties such as filing, faxing, completing forms/paperwork Work with customers in regard to scheduling their scope review Handling requests for warranty services in a timely and efficient manner.
Customer Service Specialist - Required Skills and Abilities:
Adaptability and flexibility to work effectively in a fast-paced environment with ability to coordinate several activities simultaneously.
Sound decision-making and problem-solving abilities; decisiveness when needing to select among alternative courses of action.
Customer-service oriented with good interpersonal skills Professional verbal and written communication skills for interaction with a variety of people inside and outside the organization.
Positive, upbeat attitude regarding customer care.
Ability to perform well under pressure and effectively handle customer concerns.
Highly organized with strong ability to think and act systematically.
Keen attention to detail.
Strong technical skills and proficiency with online services, databases and systems.
Customer Service Specialist Position
Qualifications:
High School Graduate Minimum of 3 years of Customer Service experience Proficient in Microsoft Office Suite (Outlook, Word, Excel) and CRM (Customer Relationship Management) Systems, with the ability to learn additional computer software systems.
Salesforce Experience a plus Construction, remodeling or home services industry experience, highly desired Improveit! Home Remodeling is committed to supporting the success of the Service and Scheduling Coordinator with the following
Benefits:
Highly Competitive Compensation Medical and Dental Insurance Options 401k Retirement Saving Plan Personal Days Upbeat, Positive Work Environment Career Advancement Options Contests and Fun Culture Initiatives Brand New Offices Entrepreneurial Growth-Oriented Workplace Advanced Technology Tools Focus on Work-Life Balance Strong Commitment to Marketing Excellence Across Organization Stability of a 33-yr old Company with the fuel of a rocket ship! About Us Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio.
Markets served include Columbus, Dayton, Cincinnati, Louisville, Lexington, and Southern Indiana.
We specialize in replacement windows, bathroom remodeling and kitchen transformations.
BBB-Accredited and 24-time Consumers' Choice Awards Winners, we've completed over 60,000 jobs with about one in four of those being for a repeat customer.
We foster a culture focused on winning and our passion is deeply rooted in continuous improvement.
We seek leaders who are interested in developing leaders.
For us, Improveit is more than a name - it's an attitude that governs all that we do for our staff, our customers, and our communities.
We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence.
If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you.
If the idea of helping our organization grow in our Customer Service Excellence and helping an incredible Company reach even greater heights sounds like music to your ears, we invite you to apply today.
dM5rjlv0zA Job Type:
Full-time Pay:
$20.
00 - $21.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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