General Manager
West Chester, OH West Chester, OH Full-time Full-time $50,000 - $70,000 a year $50,000 - $70,000 a year 1 day ago 1 day ago 1 day ago General Manager - Closed Every Sunday Salary $50-70K year with real bonuses paid monthly, based on metrics and revenue.
Do you want to be part of the fastest growing cookie franchises in the country? Now with 3 Crumbl Cookies bakeries operating in Cincinnati, we are seeking talented General Managers who want to grow with us! Crumbl is one of the fastest growing franchises in the country with over 550 stores nationwide.
Our Crumbl store in West Chester is one of the most popular destinations in Cincinnati for many thousands of cookie lovers.
At Crumbl our mission is to bring friends and family together over the world's best box of cookies.
Using a weekly rotating menu of +250 different cookie flavors, we are always doing something exciting in our open kitchen, which keeps customers coming back again and again.
Both Crew members and our Customers always smile when they walk into a Crumbl bakery and are amazed how bright the kitchen feels and comment on how amazing fresh cookies smell, so delicious! We are closed every Sunday to assure everyone has time for their friends and family each week.
Career Opportunity As General Manager, you will play a very important role in operating the store daily.
You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high quality cookies; that bakers are well trained and provide great customer service.
Manager's spend the majority of their time working in the kitchen as a team ensuring all crew members (30-40 crew) have assigned duties and all tasks are completed on time.
In addition, general managers will assure the store is properly stocked, handle finances, hire and maintain adequate crew, coordinate work with assistant managers, and assure store meets all corporate metrics for performance.
At Crumbl we have a strong culture of teamwork, growth, and family.
If this interests you please keep reading and apply today! Successful Candidates bring the following:
A fast, friendly attitude and work ethic Business savvy (Labor, Cost of Goods, P&L.
.
) Food and Facilities Safety Compliance Ordering and Inventory Management Previous leadership experience working in quick service restaurants Ability to multitask and communicate effectively Passion for food service industry The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.
The noteworthy general manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives.
What are the benefits? Performance bonuses paid monthly Friendly Staff and Work Place Advancement Opportunities 5 days of PTO (+earn 1 more day per year of service) Store Closed Every Sunday - Must be available to work 1-2 Sundays per month if needed for prep Store Closed on Thanksgiving, Christmas, and New Years Eve Early close on 4th of July,Thanksgiving, Christmas Eve, and New Years Eve 30% Employee Discount on Cookies 401K Plan Health Insurance Free Uniforms & Non-Slip Shoe Reimbursement of $20 Year End Bonus REQUIREMENTS Must provide two work references.
Understand and demonstrate reliability, proactivity, and safety Work well with a variety of personalities High school education or equivalent (higher education preferred, especially in business, culinary arts, or hospitality management) 1 year leadership/management experience, supervising at least 10-20 employees (restaurant/hospitality industry work preferred) Open availability (can be available for evening shifts, day shifts, and morning shifts as needed-closed every sunday) Able to work weekends and holidays, store is closed on Sundays.
50 hours per week required Must work well in fast paced, high pressure situations and environments Able to do basic math calculations Able to stand for 8 -10 hrs at a time Able to lift 50 lbs Reliable transportation (must have a vehicle) Authorized to work in USA 18 years or older Can Complete Level 2 Ohio Food Safety Certification Must be willing and ready to work extra hours to ensure the smooth running of the store.
What is the day-to-day life of an Assistant General Manager? As cookie-lover-in-chief, you will be responsible for the day-to-day operations and assure high quality of a fast-paced, very high-volume bakery.
Changing cookies each week requires planning and preparation to ensure a smooth transition.
Crew members need to be carefully scheduled based on skills and production needs.
You will need to know how to operate every part of the store, including, scratch dough mixing, balling cookies, baking, dressing, catering, and all technology.
Crumbl is a tech bakery after all, we use apps for everything! Don't worry we will give you all the baker training you need and will add it to your food service manager experience.
Importantly, the managment team will work alongside store owners to help create, recruit, and build the ideal crew and culture.
More duties as follows, but not limited to:
Customer Experience Drive world-class customer service expected from a high-profile brand.
Resolve any and all customer complaints Assure Crew greets each customer with Welcome to Crumbl Kitchen Management Supervise and forecast production of Crumbl Cookies in accordance with quality standards, recipes and operating standards.
Set strategy for weekly cookie transition and production change over Keep store in perfect compliance with Crumbl HQ rules and guidelines/Operations Manual Optimize all activities to increase profit and reduce waste and loss Ensure the open bakery is always clean and appealing to customers.
Resolve baking and production issues Keep store organized at all times Adhere to food safety practices Provision store with all necessary supplies and ingredients, anticipating demand and challenges with a weekly rotating menu.
Crew Management Communicate daily with Crew via Slack Managing crew schedules of 50
people in When I Work.
Cross train Crew on all positions.
Qualify crew on specific skills Mentor and train future shift managers Maintain safe, sanitary, lawful working environment according to all applicable laws and regulations Influence crew culture to create a positive, uplifting workplace where all employees feel welcome and happy to be at work Recruit, interview, and hire employees--plan and help manage seasonal labor changes Administration Assisting duties cash handling policies Ordering Office Supplies Printing Weekly Signage Trouble shooting Crumbl Tech/POS system Execute any Corp marketing campaigns Work with store owners to enforce and create store policies and practices Duties for the general manager will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities.
Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.
It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips.
Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO).
They both teamed up and dove head-first into the world of baking.
After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people.
They gathered feedback and tested recipes -- a practice that is still part of the Crumbl process -- until they created the world's best chocolate chip cookie.
Pay:
$50000 - $70000 / year Pay:
Bonus pay
Benefits:
Flexible schedule Paid time off Health insurance 401(k) Employee discount Paid training Job Type:
fulltime Education:
High school degree Work location:
On-site.
Estimated Salary: $20 to $28 per hour based on qualifications.
Do you want to be part of the fastest growing cookie franchises in the country? Now with 3 Crumbl Cookies bakeries operating in Cincinnati, we are seeking talented General Managers who want to grow with us! Crumbl is one of the fastest growing franchises in the country with over 550 stores nationwide.
Our Crumbl store in West Chester is one of the most popular destinations in Cincinnati for many thousands of cookie lovers.
At Crumbl our mission is to bring friends and family together over the world's best box of cookies.
Using a weekly rotating menu of +250 different cookie flavors, we are always doing something exciting in our open kitchen, which keeps customers coming back again and again.
Both Crew members and our Customers always smile when they walk into a Crumbl bakery and are amazed how bright the kitchen feels and comment on how amazing fresh cookies smell, so delicious! We are closed every Sunday to assure everyone has time for their friends and family each week.
Career Opportunity As General Manager, you will play a very important role in operating the store daily.
You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high quality cookies; that bakers are well trained and provide great customer service.
Manager's spend the majority of their time working in the kitchen as a team ensuring all crew members (30-40 crew) have assigned duties and all tasks are completed on time.
In addition, general managers will assure the store is properly stocked, handle finances, hire and maintain adequate crew, coordinate work with assistant managers, and assure store meets all corporate metrics for performance.
At Crumbl we have a strong culture of teamwork, growth, and family.
If this interests you please keep reading and apply today! Successful Candidates bring the following:
A fast, friendly attitude and work ethic Business savvy (Labor, Cost of Goods, P&L.
.
) Food and Facilities Safety Compliance Ordering and Inventory Management Previous leadership experience working in quick service restaurants Ability to multitask and communicate effectively Passion for food service industry The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.
The noteworthy general manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives.
What are the benefits? Performance bonuses paid monthly Friendly Staff and Work Place Advancement Opportunities 5 days of PTO (+earn 1 more day per year of service) Store Closed Every Sunday - Must be available to work 1-2 Sundays per month if needed for prep Store Closed on Thanksgiving, Christmas, and New Years Eve Early close on 4th of July,Thanksgiving, Christmas Eve, and New Years Eve 30% Employee Discount on Cookies 401K Plan Health Insurance Free Uniforms & Non-Slip Shoe Reimbursement of $20 Year End Bonus REQUIREMENTS Must provide two work references.
Understand and demonstrate reliability, proactivity, and safety Work well with a variety of personalities High school education or equivalent (higher education preferred, especially in business, culinary arts, or hospitality management) 1 year leadership/management experience, supervising at least 10-20 employees (restaurant/hospitality industry work preferred) Open availability (can be available for evening shifts, day shifts, and morning shifts as needed-closed every sunday) Able to work weekends and holidays, store is closed on Sundays.
50 hours per week required Must work well in fast paced, high pressure situations and environments Able to do basic math calculations Able to stand for 8 -10 hrs at a time Able to lift 50 lbs Reliable transportation (must have a vehicle) Authorized to work in USA 18 years or older Can Complete Level 2 Ohio Food Safety Certification Must be willing and ready to work extra hours to ensure the smooth running of the store.
What is the day-to-day life of an Assistant General Manager? As cookie-lover-in-chief, you will be responsible for the day-to-day operations and assure high quality of a fast-paced, very high-volume bakery.
Changing cookies each week requires planning and preparation to ensure a smooth transition.
Crew members need to be carefully scheduled based on skills and production needs.
You will need to know how to operate every part of the store, including, scratch dough mixing, balling cookies, baking, dressing, catering, and all technology.
Crumbl is a tech bakery after all, we use apps for everything! Don't worry we will give you all the baker training you need and will add it to your food service manager experience.
Importantly, the managment team will work alongside store owners to help create, recruit, and build the ideal crew and culture.
More duties as follows, but not limited to:
Customer Experience Drive world-class customer service expected from a high-profile brand.
Resolve any and all customer complaints Assure Crew greets each customer with Welcome to Crumbl Kitchen Management Supervise and forecast production of Crumbl Cookies in accordance with quality standards, recipes and operating standards.
Set strategy for weekly cookie transition and production change over Keep store in perfect compliance with Crumbl HQ rules and guidelines/Operations Manual Optimize all activities to increase profit and reduce waste and loss Ensure the open bakery is always clean and appealing to customers.
Resolve baking and production issues Keep store organized at all times Adhere to food safety practices Provision store with all necessary supplies and ingredients, anticipating demand and challenges with a weekly rotating menu.
Crew Management Communicate daily with Crew via Slack Managing crew schedules of 50
people in When I Work.
Cross train Crew on all positions.
Qualify crew on specific skills Mentor and train future shift managers Maintain safe, sanitary, lawful working environment according to all applicable laws and regulations Influence crew culture to create a positive, uplifting workplace where all employees feel welcome and happy to be at work Recruit, interview, and hire employees--plan and help manage seasonal labor changes Administration Assisting duties cash handling policies Ordering Office Supplies Printing Weekly Signage Trouble shooting Crumbl Tech/POS system Execute any Corp marketing campaigns Work with store owners to enforce and create store policies and practices Duties for the general manager will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities.
Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.
It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips.
Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO).
They both teamed up and dove head-first into the world of baking.
After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people.
They gathered feedback and tested recipes -- a practice that is still part of the Crumbl process -- until they created the world's best chocolate chip cookie.
Pay:
$50000 - $70000 / year Pay:
Bonus pay
Benefits:
Flexible schedule Paid time off Health insurance 401(k) Employee discount Paid training Job Type:
fulltime Education:
High school degree Work location:
On-site.
Estimated Salary: $20 to $28 per hour based on qualifications.
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